Frequently Asked Questions
Can I visit your showroom?
Our showroom in Kuta, Lombok, is expected to open in late October 2026. Until then, reach us by WhatsApp or the contact form. Once open, it is open Monday to Saturday from 9:00 AM to 5:00 PM, no appointment needed. You can see and touch all our pieces in person and speak directly with our team about materials, dimensions, and custom options.
Do you deliver outside of Lombok?
Yes. We deliver across Lombok and to Sumbawa. For other islands across Indonesia, delivery is available on request; costs and timelines depend on location and order size. Get in touch via our contact form or WhatsApp and we'll put together a delivery quote for you. For larger B2B orders (hotels, villas, restaurants), we handle logistics coordination as part of the process.
What materials do you use?
Our furniture is handcrafted from solid teak, rattan, cane, seagrass, and natural fabrics. Teak is sourced for its durability and natural resistance to humidity and insects, ideal for the tropical climate of Lombok and Sumbawa. Rattan and cane are woven by skilled artisans and add a natural, coastal texture to any interior. All pieces are produced in workshops across Indonesia, with a focus on traditional joinery and quality finishing.
Are custom sizes or finishes available?
Yes. Most of our pieces can be made to order in custom dimensions, and many are available in different finishes or upholstery options. If you have a specific size requirement, a particular wood finish, or a fabric preference, contact us with the details. For standard pieces, our team can usually advise on the closest available option from our current collection. Custom orders are produced at the same workshops as our standard range, so quality is consistent.
What is the lead time for custom or bulk orders?
Standard pieces take 1 to 2 months. Custom orders may take longer, depending on material availability and production load. For larger hospitality projects, we recommend reaching out early to discuss timelines and secure production slots. We'll give you a realistic timeline upfront before you commit.
How do I place an order?
Prices in IDR are shown on every product page and in our product list (prices as of October 2026). Custom pieces outside our catalogue are quoted individually. To order, click "Request a Quote" on any product page and fill in the form with the piece you're interested in, your location, and any custom requirements. We'll get back to you within 24–48 hours to confirm availability and, for custom pieces, the price. You can also reach us directly via WhatsApp for a faster response.
Do you supply furniture for hotels, villas, and restaurants?
Yes, B2B supply is a core part of what we do. For hospitality projects across Lombok and Sumbawa, we supply furniture for guest rooms, dining areas, lounges, and outdoor spaces. We can handle larger quantities, coordinate phased deliveries, and advise on material choices suited to high-traffic or outdoor environments. If you're outfitting a villa, hotel, or restaurant and want to discuss your project, contact us directly and we'll set up a call, or a showroom visit once it is open.
Where exactly are you located?
Our showroom is in Kuta, Lombok, at Jl. Kuta Lombok, Kuta, Pujut, Central Lombok Regency, West Nusa Tenggara 83573, Indonesia. Kuta Lombok is on the south coast of the island, about 1 hour from Praya International Airport (LOP). We're easy to find and there's parking available. You can also find us on Google Maps by searching "Spice Interior Studio".
Is there a minimum order quantity?
No, we don't have a fixed minimum order. Whether you need a single piece or furniture for an entire property, we're happy to help. That said, larger orders give us more flexibility on pricing and production scheduling, so it's worth discussing volume early when planning a bigger project.
What are your payment terms?
We work on a 50% deposit to confirm production, with the remaining 50% due before delivery. The deposit covers materials and production scheduling. We'll send you a pro forma invoice before any payment is requested, and we'll only start production once the deposit is confirmed.
Do you ship furniture internationally?
International shipping is available on request. We don't operate a fixed international delivery service, but for the right project we're happy to explore options. If you're importing furniture from Indonesia and want to discuss the process, reach out and we'll share what we know from experience.
Do you offer assembly or installation?
Yes, in the Kuta area we can arrange delivery with on-site assembly included. Our team will transport and set up the furniture in your space. For deliveries elsewhere in Lombok, to Sumbawa or other locations, assembly is not included as a standard service, but for larger hospitality projects we're open to discussing what's possible.
What upholstery options are available?
For upholstered pieces (sofas, dining chairs, lounge chairs, and bed frames), you can choose your preferred fabric and colour from our available range. We work with a selection of indoor and outdoor-grade fabrics suited to the tropical climate of Lombok and Sumbawa. Once our showroom opens in late October 2026, you can see and feel the materials in combination with the furniture. Until then, we can share photos of available fabrics on WhatsApp.
Can I see fabric or finish samples before ordering?
Fabric and wood finish samples will be available at our showroom in Kuta from its opening in late October 2026. Until then, get in touch via WhatsApp and we can share photos of available options. For larger projects with specific requirements, we recommend a showroom visit once it is open, to make sure everything is right before production starts.
How does a B2B furnishing project typically work?
Most projects follow a similar process: you reach out via our contact form or WhatsApp with a brief description of what you need (the type of property, the spaces you're furnishing, and the pieces you have in mind). We'll follow up with a quote, and from there we'll work through finishes, fabrics, quantities, and delivery logistics together. Once everything is agreed, we take a 50% deposit to start production. For larger orders, standard pieces take 1 to 2 months, custom orders may take longer. We coordinate deliveries around construction and fit-out schedules.